Rangers Offer Season Subscribers Refund Options

TheNYRBlog readers Vinnie L. and Melissa C. send me a copy of the letter the Rangers e-mailed season subscribers regarding refund options for this season…

October 5, 2012

Dear _________,

As a New York Rangers Season Subscriber, you are an integral part of the Blueshirts family. We greatly appreciate your support and patience as the National Hockey League and the National Hockey League Players' Association continues to negotiate a new collective bargaining agreement. To the extent that the league announces further schedule cancellations, in specific, games at Madison Square Garden, important information related to your subscription and your options is detailed below.

Please know that your investment in the 2012-13 New York Rangers season tickets is fully protected. As described below, you will be credited for any home games lost (and not re-scheduled) for which you have paid. We are offering our subscribers two options for how the team will handle money that has already been paid to the Rangers for games that will not be played: (1) crediting your account through the "True Blue" Program or (2) processing a refund.

True Blue Program (Option 1) – Select the "True Blue" Program to keep your money on account and that money will earn interest at an annual rate of 2% effective November 1, 2012. Interest will be credited to your Rangers season subscription account and applied (along with the amounts for prepaid games that are not played) to your 2012-13 season subscription, the purchase of 2013 NHL Playoff tickets or towards your 2013-14 season tickets. Interest will accrue until either the resolution of the labor dispute or the end of the month in which a full season cancellation is announced, whichever comes first.

To select the "True Blue" Program, please opt in by Friday, October 19th.

Refund Program (Option 2) – If you choose the Refund Program, you will be credited 1% annual interest on your 2012-13 season ticket account effective November 1, 2012. Interest will accrue until either the resolution of the labor dispute or the end of the month in which a full season cancellation is announced, whichever comes first.

For Accounts that are paid in full for 2012-13 season tickets by the end of November, refunds will be paid at the end of November and each month thereafter that the work stoppage continues, in an amount equal to the ticket value of all games cancelled for that month, plus interest earned during that month.

For Accounts that are not paid in full for 2012-13 season tickets by the end of November, monthly refunds and interest payments will be paid once the value of the remaining games scheduled is less than the amount on the season ticket account. For example, if you have paid $6,000 toward a $10,000 total cost for season tickets, you will start receiving a monthly refund when the value of remaining games is less than $6,000.

Should you choose to take advantage of the Refund Program, please opt in by Friday, October 19th.

Please note that if you fail to elect either program by Friday, October 19th, you will automatically be enrolled in the Refund Program (Option 2).

Click Here to choose your option.

We want to assure you that the League's efforts continue to focus on reaching an agreement that benefits all parties so that you can get back to enjoying the excitement of New York Rangers Hockey.

Should you have any questions or concerns, don't hesitate to reach out to your Rangers Dedicated Experience Manager.

Thank you again for your continued support and loyalty.

Sincerely,
Howard Jacobs
Executive Vice President
Sales and Marketing, MSG Sports

…man, that is one miserable e-mail to get. Good to see the Rangers doing the right thing by giving the option to refund money instead of just rolling it over into next year.

Remember to follow me on Twitter & Facebook or e-mail me at nyrfan94@yahoo.com.

Kevin

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